Privacy Policy

Principles for processing personal data

Our principles for processing personal data are:

Fairness and lawfulness. When we process personal data, the individual rights of the Data Subjects must be protected. All personal data must be collected and processed in a legal and fair manner.

Restricted to a specific purpose. The personal data of Data Subject must be processed only for specific purposes.

Transparency. The Data Subject must be informed of how his/her data is being collected, processed and used.

What personal data we collect and process

We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Offering better.

We collect information in two ways: if and when you provide information to us (such as when making a booking or asking question) and automatically through operating our services. Let’s go over the information that we collect.

Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

Transaction and Billing Information: when you make a booking with us, you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.
Communications with us: You may also provide us information when you communicate with us directly via email or when providing feedback on your experience with our services.

Information We Collect Automatically.

We also collect some information automatically:

Information from Cookies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to help identify and track visitors, usage, and access preferences for our services.

How we use the personal data

Aigles1 – La Clusaz uses the collected personal data for various purposes:

To provide you with services, particularly the vacation rental booking and payment management
To notify you about changes to our services and/or products
To provide customer support and answer questions
To gather analysis or valuable information so that we can improve our services
To detect, prevent and address technical issues

Sharing information

We do not sell our users’ private personal information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

Independent Contractors: We may disclose information about you to our independent contractors such as cleaning services that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our independent contractors to follow this Privacy Policy for personal information that we share with them.
Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information) and those that help us understand and enhance our Services (like analytics providers). We require vendors to agree to privacy commitments in order to share information with them.
As Required by Law: We may disclose information about you in response to a subpoena, court order, or other governmental request.
To Protect Rights and Property: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Aigles1-La Clusaz, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
Business Transfers: In connection with the acquisition of our property by another individual, user information would likely be one of the assets that is transferred or acquired by a third party. If this were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties who are able to provide additional services such as equipment rentals.

Information that you choose to make public is disclosed publicly. That means, of course, that information like your public profile and comments are all available to others. Public information may also be indexed by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share.

Legal basis for collecting and processing personal data

Our legal basis for collecting and using the personal data described in this Data Protection Policy depends on the personal data we collect and the specific context in which we collect the information:

We need to perform a contract with you
You have given us permission to do so
Processing your personal data is in our legitimate interests
We need to comply with the law

Retention of personal data

Aigles1-La Clusaz will retain your personal information only for as long as is necessary for the purposes set out in this Data Protection Policy.

Aigles1-La Clusaz will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Data protection rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you
The right of rectification
The right to object
The right of restriction
The right to data portability
The right to withdraw consent

Contacting Us

If there are any questions regarding this privacy policy you may contact us from the Contact page.